We want you to be completely satisfied with your online purchase at THE HOD SHOP. If you need any help with our garments, don’t hesitate to contact us. We are more than happy to assist you in anyway with your purchase.

If you are returning an item

Returns MUST be received in original condition as defined below;

• Unworn
• Unwashed
• All tags must still be attached
• No marks on items including make-up, fake tan and deodorant.
• Any original packaging i.e. boxes, bags must be included
• No odours (tobacco, pets or perfume)
• Returned within 14 days

Please make sure you read and understand our returns and exchanges policy as below

1. Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 30 days of purchase. Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so it is recommended to use a tracked method for safe delivery.
2. If swing tags have been removed and/or a garment has been worn we will not accept it for a return.
3. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
4. Faulty Garments only once accepted -We will credit your original method of payment minus original shipping charges and duties paid. Once your Return arrives please allow 7 business days for your refund to be processed. You will be notified by email once finalised.
5. Sizing, fits, styles – If you are unsure about any specifics of a garments please reach out to us for assistance. We do not offer refunds but are happy to assist you with an exchange or credit note. This must be applied for via email within 14 days of receiving your purchase.
6. Swimwear and Intimates – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear. Please read your swim care instructions carefully.
7. Proof of purchase must be provided for all returns.
8. We reserve the right to refuse an exchange/refund if you don’t meet our terms and conditions.
9. Online Gift vouchers must be used online only and can only be used once. No change or credit is given.
10. Online Gift vouchers/promo codes cannot be exchanged for cash nor used at our physical shop.
11. Sales Items –Sale items are strictly FINAL SALE, and will not be accepted for return, exchange or credit note.
12. Please be careful of your jewellery and other items when wearing our garments, fabrics can be damaged easily. Garments that are damaged from wear will not be refunded or exchanged.
13. Due to hygiene reasons all jewellery is final sale. Jewellery that is damaged from wear after purchasing cannot be returned.
14. Follow the care instructions on our garments, if you are unsure we always recommend a gentle, cold hand wash. Steam iron is highly recommended.
15. Import Customs tax and duty fees are at the buyers expense. Please be aware of what your fees may be for your country.All international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Styled is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. Styled is unable to accept returns from customers who refuse to pay their duty and tax fees for their order.

Custom House of Dance Orders

1. Custom orders ordered through THE HOD SHOP are not refundable or exchangeable.
2. Any items that are damaged or faulty will be exchanged for the same item.
3. Items that require specific washing instructions, must be followed. We cannot be held responsible for damage caused not following these washing instructions.

RETURNING YOUR ONLINE PURCHASES TO HOD SHOP

Once you have submitted an online returns form a representive from THE HOD SHOP will be in contact within 5 working days. Items cannot be sent back without confirmation.

Items being returned for an exchange- customers are responsible to pay any returns postage costs and return postage costs for an exchange.

We highly recommend using a courier tracked service to ensure the safe return and the items reaches us within the time frame.

THE HOD SHOP will not be held responsible for any returned items which do not reach us safely.

In the rare event when a customer is returning a garment with a manufacturing fault, THE HOD SHOP will reimburse all postage costs